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Image Generation Failed ​

If your image generation failed, here are the most common causes and how to fix them.

Common Causes ​

Source image too small or low quality ​

The AI needs a reasonably clear product image to work with. If your source image is very small (under 500px) or heavily compressed, generation may fail.

Fix: Upload a higher resolution product image to Shopify and try again.

No product image available ​

The product you selected doesn't have any images uploaded in Shopify.

Fix: Go to Shopify admin > Products > select the product > upload at least one image.

Temporary service issue ​

Our AI processing service may be temporarily unavailable.

Fix: Wait a few minutes and try again. If the issue persists for more than 15 minutes, contact support.

Credits and Failed Generations ​

If a generation fails, your credits are automatically refunded. Check your dashboard to confirm your balance was restored.

Still Not Working? ​

If you've tried the above and the issue persists:

  1. Note the job ID from the generation (visible in the gallery)
  2. Contact us at support@pixokit.com with the job ID
  3. We'll investigate and get back to you within 24 hours